Appointment Disposition for Outpatient Clinics and Medical Facility

Manual appointment search

The calendar of the respective outpatient clinic or service center is the focus of appointment scheduling. It provides information about

  • the offer of consultation hours,
  • doctors assigned to consultation hours or their explicit absences,
  • already reserved patient appointments.

In the simplest case, the dispatcher will identify a suitable free slot for a patient appointment by looking at the calendar (and, if necessary, scrolling). Double-clicking on this slot opens a mask for entering all relevant appointment data. Data resulting from the click itself, such as location (room) and time, are already entered. When the appointment is saved, the patient search in SAP is started, which helps to assign the new appointment to the correct patient.

Algorithmic appointment search

The algorithmic appointment search works similar to the referral coordination with treatment patterns, but generally with purely outpatient patterns consisting of one appointment step or a sequence of appointment steps. The dispatcher parameterizes the search (pattern selection, search period selection, etc.) and receives a proposed appointment for each day in the search period.

Days without suitable appointments (days on which the requested consultation hour is not offered at all) can be hidden in the result display. By double-clicking on the appointment suggestion it will be displayed in the context of the patient's pathway and can be changed. Before saving the appointment suggestion the patient search is started as usual.

For both – the manual and the algorithmic appointment searches – the patient search (in SAP) can be used before the actual appointment search. The appointment will then be created simulatively for the already selected patient, when writing back the appointment a new patient search is not necessary.

Appointment disposition
Appointment disposition

Comprehensive alerting for conflicts

Existing appointments are monitored with regard to various conflicts and alarms are sent if necessary: Are there overlaps with other appointments of the same patient or with other appointments in the same room? Is the appointment booked in the right consultation hour? ... Alarms are reflected in a color scheme in the calendar and in alarm lists.

Physician on duty as second planning feature

As a further development of the classic appointment planning based on time slots, the appointment scheduling in ORS-H can take into account the doctors' duty roster for the outpatient clinic/medical facility. For this purpose, the physician on duty is entered per consultation hour (or for a period of time in a room).

A desired doctor can then be specified during the appointment search; the search results are classified according to whether the choice of physician could be considered or not. In addition, existing appointments will be alerted if the selected consultation hour does not include a doctor or does not include the doctor that is specified in the appointment.