Appointment management and scheduling for clinics and medical service facilities

Software Hospital Appointment Management

Manual/algorithmic search for appointments and conflict alerts

The calendar of the respective outpatient clinic or service centre is at the centre of appointment allocation. It provides information about

  • the range of consultation hours,
  • doctors assigned to the consultation hours or their explicit absences,
  • already reserved patient appointments.

In the simplest case, the managing clerk will identify a suitable free slot for a patient appointment by looking at the calendar. Double-clicking on this time slot opens a screen for entering all relevant appointment data. Data resulting from the click itself, such as place (room) and time, are already entered. When the appointment is saved, the patient search in SAP is started. Thus, the new appointment is assigned to the correct patient.

Algorithmic search for appointments

The algorithmic appointment search works in the same way as referral coordination with treatment patterns, but with clear outpatient patterns consisting of one appointment step or a sequence of appointment steps. The managing clerk parameterises the search (selection of patterns, selection of search period, etc.) and receives an appointment proposal for each day in the search period.

Days without suitable appointments (days on which the requested consultation is not offered at all) can be hidden in the results display. By double-clicking on the appointment proposal, the patient pathway is displayed and can be changed. As usual, the patient search is preceded by saving the appointment proposal.

With both manual and algorithmic appointment searches, the patient search (in the SAP) can be switched on before the actual appointment search. The appointment is then created simulatively for the already selected patient; when writing back, a new patient search is not necessary.

Comprehensive alerting in case of conflicts

Existing appointments are monitored for various conflicts and alerted if necessary: Are there overlaps with other appointments of the same patient or with other appointments in the same room? Is the appointment booked in the correct consultation hour? Alarms are reflected in a colour scheme in the calendar and in alarm lists.

Doctor on duty as a second scheduling feature

As a further development of classical appointment planning based on time slots, appointment scheduling in ORS-H allows to consider the duty roster of the doctors for the outpatient clinic/service facility. For this purpose, the doctor on duty is recorded per consultation hour (or for a period in a room).

When searching for appointments, a desired doctor can then be specified; the search results are classified according to whether the choice of doctor could be taken into account or not. In addition, existing appointments are alerted if no doctor or a doctor other than the one specified in the appointment is scheduled in the selected consultation hour.

Get in touch with ORSOFT

Kristin Winkler
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