Service and Quality

Support Request

If you are a current user, and have any questions or concerns about our solutions, please click here to send a support request to
Our support team will contact you as soon as possible.

Software Download

If you are a current user and would like to request for a new release or an update, please click here to request a software download container.

SAP Best Practices Request

If you are interested in one of our solutions for SAP Best Practices,
please click here to request the suitable demo environment.

Telephone Service

  • English:  +49 (0)341-230 89 091
  • German: +49 (0)341-230 89 090

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We fully understand the significance of a reliable production planning for our customers. Thus, ORSOFT values the quality of our software and excellent project management. Alongside extensive internal measures of quality assurance, ORSOFT constantly receives external third party confirmation of a high quality level.

ORSOFT´s Department of Quality Assurance successfully attended several quality audits with our customers, e.g. Sanofi-Aventis (GMP Production). The SAP ERP interface, which uses its own SAP namespace, /ORSOFT/, is regularly verified by SAP and carries the quality seals "certified integration" and "powered by SAP Netweaver".

The Advanced Planningboard is part of the industry sector packages SAP Best Practice for Pharmaceuticals and for Consumer Products. In the course of these distributions, 10 key- processes of our software are tested and verified constantly by SAP.

When SAP started the "Solution Qualification" in 2007, ORSOFT Manufacturing Workbench passed an intensive test agenda. The SAP-certified solution ORSOFT Manufacturing Workbench is also available in the SAP App Center.

Since 2011, ORSOFT has been certified as a Microsoft Gold Partner and Independent Software Vendor. In the course of this qualification, customers were surveyed by Microsoft regarding their satisfaction with the quality of our products and services. Only 3% of all Microsoft Partners are certified with the Gold status.